Frequently Asked Questions
Ordering and Shipping
Do you offer international shipping?
- Yes, we do offer international shipping. Shipping rates vary by destination. Please proceed to the checkout for accurate shipping costs.
How long will it take to receive my order?
- For domestic orders within the USA, please allow 3-5 business days for processing and an additional 5-7 business days for delivery. International delivery times vary by destination.
How do I clean my hat?
- Care instructions vary by hat type. Refer to our Care Instructions page for specific cleaning and maintenance guidelines for felt hats, straw hats, and drill Pima cotton caps.
Can I wash my hat?
- Washing instructions differ based on the hat material. Please refer to the Care Instructions section for specific guidelines.
Returns and Exchanges
What is your return policy?
- We accept returns within 30 days of purchase for unused and undamaged items. Please refer to our Returns & Exchanges policy for more details.
How can I exchange an item?
- To exchange an item, please contact our customer service team. Exchanges are subject to product availability.
What hat size should I order?
- Consult our Hat Sizing Guide available on the website for assistance in determining the correct hat size.
Are your hats unisex?
- Yes, the majority of our hats are designed to be unisex. Specific details regarding hat designs are provided on each product page.
Product Origin and Custom Orders
Where are your hats made?
- Our hats are meticulously crafted in Peru by skilled artisans who bring years of expertise and tradition to each piece.
Can I place a custom hat order?
- Yes, we offer custom hat orders. For personalized or custom designs, please reach out to our customer service team to discuss your requirements and possibilities.
Sustainability and Material Information
Do you use sustainable materials?
- Yes, we prioritize sustainability in our hat production. Our hats are crafted using sustainable and eco-friendly materials, and we're committed to reducing our environmental impact.
Can you provide more information about the materials used?
- We prioritize the use of sustainable materials such as ethically sourced wool, natural Toquilla straw from Peru, and organic cotton like pima cotton in our hat production.
Do you have any environmental initiatives?
- For every hat sold, we are proud to plant a tree as part of our commitment to environmental sustainability and reforestation efforts. Learn more about our tree-planting initiative on our Blog with One Tree Planted.